# Feedback Analysis: Maple Workshop

Source: `customer-feedback.csv` (6 comments, IDs F01 to F06).
Policy reference: `workshop-facts.txt` (current source of truth, 2026-09-28).

## Limits of this sample

- There are only 6 comments. Counts below describe these 6 comments only, not customers in general.
- The comments have no dates, class session, or rating. We cannot tell which version of the schedule each person attended.
- Some comments touch more than one theme, so the theme counts add up to more than 6.

## Evidence table

| Theme | Distinct comments | Supporting quotes (exact) | Comment IDs | Request or policy? |
|---|---|---|---|---|
| 1. Unclear which items are supplied | 2 of 6 | "I did not know whether tools were included." / "I bought safety glasses because I did not know they were supplied." | F01, F04 | Confirmed policy: tools and safety glasses are supplied. The comments show people did not know this. |
| 2. Wanted preparation information before class | 2 of 6 | "Please send a checklist before class." / "A preparation email would have helped." | F02, F05 | Request. No policy covers pre-class emails or checklists. |
| 3. Wanted more practice time | 2 of 6 | "I wanted more time to practice." / "More hands-on time would be useful." | F03, F06 | Request. Current policy is 65 minutes of supervised practice. |
| 4. Positive comments on practice and instructor | 2 of 6 | "I liked the practice" / "The instructor was helpful." | F01, F02 | Opinion, not a request. |

## Proposed improvement per theme

1. **Unclear which items are supplied:** state plainly, before class, that tools and safety glasses are supplied and that closed-toe shoes are required.
2. **Wanted preparation information:** send attendees a short pre-class checklist.
3. **Wanted more practice time:** review whether the 65-minute practice block is enough, and ask future attendees about it.
4. **Positive comments:** keep instructor-supervised practice as part of the class if the schedule is ever changed.

## Requests compared with confirmed policy

**Confirmed policy (from `workshop-facts.txt`):**
- Tools and safety glasses supplied.
- Closed-toe shoes required.
- Supervised practice: 65 minutes.

**Requests from the comments (not policy):**
- A checklist before class (F02).
- A preparation email (F05).
- More practice time (F03, F06).

## What the welcome document already covers

| Theme | Status | Why |
|---|---|---|
| 1. Unclear which items are supplied | **Addressed** | `welcome.md` and `welcome.html` say tools and safety glasses are supplied and closed-toe shoes are required. |
| 2. Wanted preparation information | **Partly addressed; needs a human decision** | The welcome document includes a "Before you come" checklist. Whether to email it, when to send it, and who sends it are not decided. |
| 3. Wanted more practice time | **Needs a human decision** | The welcome document reports the current 65 minutes but does not change it. Whether to change the schedule is a business decision. We also cannot tell if these attendees had 65 minutes or a shorter earlier schedule. |
| 4. Positive comments | **No action needed** | Nothing to change unless the schedule is revised. |

## Decisions for a human

1. Should the welcome checklist be sent to attendees by email before class? If so, when, and by whom?
2. Should supervised practice be longer than 65 minutes? Any change would need to fit within 10am to noon or change the class times.